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Privacy Policy

Effective Date: December 3, 2025

Busted Knuckles Cleaning (“we,” “us,” or “our”) is proud to serve families and businesses across Benton and Washington County, Arkansas. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services in Northwest Arkansas.

Types of Information Collected

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and service address.
  • Service Details: Cleaning preferences, scheduling requests, and property information.
  • Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.

How Information is Collected

We collect information through:

  • Website Forms & Email: When you request an estimate, book services, or contact us online.
  • Phone & Text: When you provide information during calls or SMS conversations with our office staff.
  • Cookies & Similar Technologies: To track website usage and improve your browsing experience.

Purpose of Data Collection

We use your information for the following purposes:

  • Customer Service: To provide, coordinate, and manage cleaning services in Bentonville, Rogers, Fayetteville, Springdale, and surrounding communities.
  • Communication: To confirm appointments, send reminders, and keep you updated about your services.
  • Website Improvement: To analyze traffic and improve our site for local customers.
  • Legal Compliance: To meet applicable laws and regulations in Arkansas and beyond.

Data Security Measures

We take your privacy seriously and implement safeguards such as:

  • Data Encryption: Protecting sensitive data during transmission and storage.
  • Access Controls: Restricting access to authorized personnel only.
  • Regular Security Assessments: Reviewing systems to identify and address vulnerabilities.

Data Sharing

We do not sell your personal information. We only share data in limited circumstances:

  • Business Associates: With cleaning technicians or office staff who help deliver services.
  • Legal Requirements: If required by law or legal process.

Your Rights

As a customer, you have the right to:

  • Access: Request a copy of your personal information.
  • Rectification: Correct inaccurate or incomplete information.
  • Erasure: Request deletion of your personal information, subject to certain exceptions.

Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact us:

Busted Knuckles Cleaning
Serving Benton & Washington County, Arkansas
📞 Phone: 479-330-0202
📧 Email: contact@bustedknucklescleaning.com
🌐 Website: www.bustedknucklescleaning.com

SMS Communication

We offer optional SMS reminders and updates about your cleaning appointments. You may opt in or out at any time by:

  • Visiting your Customer Portal 
  • Calling our office at 479-330-0202

Note: This Privacy Policy may be updated from time to time. Please review it periodically for changes.

Terms of Service (TOS)

SMS Appointment Reminders and Consent
By providing your phone number, you consent to receive SMS messages from Busted Knuckles Cleaning, including appointment confirmations, reminders (1–3 messages per week), and scheduling updates. Consent is given via form or checkbox opt-in and is not a condition of receiving services.

 

Message Frequency and Charges
Typically, 1–3 messages per week the week of your scheduled service, though additional messages may be sent under special circumstances. Standard messaging rates may apply.

 

Opt-Out Instructions
You can opt out anytime by replying “STOP” to any SMS message. After opting out, you will no longer receive SMS reminders, but other notifications may be sent via phone or email.

 

Consent Verification
Upon opting into SMS reminders, you will receive a confirmation message. Replying “YES” confirms your consent to receive future SMS communications.

 

Delivery Disclaimer
Busted Knuckles Cleaning is not responsible for delays or failures in SMS delivery due to mobile carrier issues.

 

Data Privacy and Security
Your phone number is securely stored and used only for service-related communications. We comply with federal guidelines and mobile carrier regulations.